The cyber attack on the Wilken Software Group took place on Wednesday, October 12th. The ERP service provider and data center operator immediately reported the attack on its website and assured that the websites and offers of the hosted companies are not in danger.
The attack on Wilken apparently only hit the administrative level. The company was only partially accessible via the individual channels in the last few days. The website openly informs visitors about the attack and the current steps. The following can be learned about constant updates: "Furthermore, the hosted customer environments, our Wanyplace cloud services and the Wilken portal world are not affected by the attack and are therefore unaffected in productive operation."
Clear information to customers
The company immediately launched its contingency plan after the attack. This also includes the involvement of the responsible authorities. An update also informs: “Other external specialists and data forensic experts from the Ulm criminal police have arrived and are supporting us with more in-depth analyzes and the restoration of our systems.”
It is currently not possible to find out exactly who attacked the company and how extensive the damage was. The TÜV-certified data center is probably implementing all actions according to plan. Wilken CEO Dominik Schwärzel was the first to announce after the attack “The full extent of this attack is not yet foreseeable. However, we have hope that our customers' systems will not be affected. To be on the safe side, the other Wilken locations such as Greven were also shut down.”
Wilken is exemplary in his public reporting. In the past, other attacked companies have been reluctant to disclose information about an attack or the status of the damage. For example, the baby food manufacturer HIPP was recently attacked. But the company has not commented on this. The attack only became known through a leaked email to employees.
A series of attacks
Before that, it already had companies of a similar size as Knauf building materials, Hygiene article manufacturer CWS and Medicare and Electronics manufacturer Semikron met. Also the IHK once had to report the loss of their website. All companies have had problems with their systems for a long time. But everyone communicated the attack openly and informed their customers.
More at Wilken.de