The Bavarian building materials manufacturer Knauf reported a ransomware attack on its systems on June 29. The effects of the cyber attack seem to continue to preoccupy the company. Knauf reports very transparently on its website about the incident.
Building materials manufacturer Knauf was also unable to defend itself against a cyber attack. On its website, the company reports very transparently to its customers on the current state of affairs. The first message informed customers as follows:
Open communication to customers
“In the interests of trusting and transparent cooperation, we would like to inform you that our systems were the target of a cyber attack on Wednesday, June 29, at around 1 a.m. (CEST). Our cyber security system reacted immediately and managed to isolate the incident. However, parts of the systems were switched off for security reasons, also to carry out further forensic investigations.
Currently, our systems are therefore compromised, affecting orders and deliveries. We are working to fix the issues as soon as possible; however, operations are currently restricted. We are working hard to limit the impact for you - our customers and partners - and are working towards a safe recovery. We are currently unable to respond to emails, but mobile numbers and TEAMS are working.
Please rest assured that we will keep you informed of further progress and will get back to you as soon as we can resume business as usual."
Probably still problems
Even if the company was not completely unprepared for the ransomware attack, there still seem to be problems with the process. There is currently also a workaround for the ordering process "Temporary ordering process - In the following we would like to inform you about the transitional ordering process for palletized and loose goods for our retail customers and specialist contractors. We will keep you up to date with updates on the ordering process and in particular the current order forms.”
Even after about two weeks, the systems seem to be impaired. Even if companies are well prepared, they still need some time to restore their old processes. In a study by Coveware is given an average downtime of 21 days for a ransomware attack.
More at Knauf.de