Study: AI is the most important success factor
AI is the most important success factor - say more than 80 percent of financial institutions in an NTT DATA study. But: Only 16 percent use AI and data for personalized customer recommendations - where does this discrepancy come from? According to a study by NTT DATA, the majority of executives in the financial services sector agree: the implementation of Artificial Intelligence (AI) will be the decisive factor for competitiveness in the next few years. In fact, 83 percent of respondents agree that AI and access to specific data sets create new opportunities to differentiate offers and acquire customers….