TeamViewer introduces its new Mobile SDK for secure in-app support. New white label solution for professional, GDPR-compliant support via remote access extends the enterprise offering.
TeamViewer, a leading global provider of secure remote connectivity solutions, today announced the TeamViewer Mobile Software Development Kit (SDK) as part of the Tensor enterprise platform offering. With the new product, companies can integrate the remote support functions of TeamViewer as a white label solution in their own mobile apps and at the same time meet GDPR requirements.
If an app does not work properly, it is very annoying for the user. One way of providing quick support in the application is to remotely access the mobile device to check where the problem is. Although there are ways to do this, many companies shy away from offering such a service to their customers for privacy and data protection reasons. After all, the smartphone is a very private item these days. It must be ensured that the support employee cannot see any information outside of the app to be supported - for example in notifications or by switching to the home screen or to an application.
New Mobile SDK increases security
With the new Mobile SDK, TeamViewer offers a solution that guarantees exactly that: if the smartphone user leaves the app to be supported, the screen content on the support employee's page is grayed out. The same applies to notifications. This protects the customer's privacy and ensures GDPR compliance. The SDK contains a collection of programming tools and libraries with which developers can integrate the remote support functions of TeamViewer into their app as a white label solution - without a great deal of programming effort. For companies, this means that they do not have to make any compromises, for example in the design of the support process or the associated app interface, in order to be able to use the full range of functions. The technology works invisibly in the background.
If TeamViewer has been integrated into an app using an SDK, the support employee receives access to the user's screen after establishing a protected connection encrypted with 256-bit AES using an RSA public / private key exchange and sees the same as the user - to to leave or terminate the application to be supported or the support session. There are also control options - currently exclusively for Android - to be able to interact remotely with the app on the customer's device.
More on this at Teamviewer.com
About TeamViewer As a global technology company and leading provider of a connectivity platform, TeamViewer enables remote access, control, management, monitoring and repair of devices of all kinds - from laptops and cell phones to industrial machines and robots. In addition to the large number of private users for whom the software is offered free of charge, TeamViewer has more than 500.000 paying customers and supports companies of all sizes and from all industries in digitizing business-critical processes through the seamless networking of devices. Against the background of global megatrends such as the rapid spread of internet-enabled devices, increasing process automation and new, location-independent forms of work, TeamViewer has set itself the goal of proactively shaping digital change and continuously developing new technologies such as augmented reality, artificial intelligence and the Internet of Things for product innovations to use.