With remote monitoring and management, IT administration can be massively relieved for small and medium-sized companies - and their infrastructure becomes more stable, secure and fail-safe. We answer the most important questions about the topic.
The solutions for remote monitoring and management (RMM) are applications that are installed in your company on the servers and other devices such as PCs and mobile devices. In this way, an IT service provider or system house can remotely check their status and maintain the systems.
What is the difference to remote maintenance software?
It is well known that an IT service provider can switch to a computer via remote maintenance software, but RMM can do more: The software ensures that the system is constantly scanned for errors and weak points - like an external IT department that is always on duty is.
In addition to monitoring the hardware, the software on the connected devices can also be easily maintained remotely: For example, the IT service provider can install and update software, configure and control the devices remotely. The software can also sound an alarm in the event of an imminent system overload or other threats to system stability and automatically generate reports and inventory lists. Integrated help desk and reporting functions are also offered.
How does an RMM solution work?
An RMM solution usually consists of several components: In order to monitor the various devices, there is a central dashboard that shows the current status of the monitored devices and their environment and also allows selected actions (such as updates) to be carried out. For this purpose, the dashboard is connected to the individual components to be managed via a network, each of which is equipped with a software agent that collects the relevant information from the respective device and forwards it to the dashboard.
How is it ensured that no one can gain access to sensitive data using RMM?
RMM software is usually equipped with a number of security measures. For example, the data is only transmitted in encrypted form; all devices in the RMM network must be authenticated several times to ensure that no device gains unauthorized access. Every user who wants to log into the dashboard must use two-way authentication. In addition, there is RMM software with advanced functions such as malware protection and ransomware detection.
What are the advantages of RMM for SMEs?
These so-called "Managed Services", i.e. precisely defined services that an IT service provider or system house provides for the company, have great advantages, especially for SMEs:
- Relief of your own IT department: With RMM, time-consuming tasks such as software updates can be outsourced and automated so that your IT staff have more time and resources for new projects.
- More stable and fail-safe IT: Constant monitoring means that imminent problems and security gaps are identified in good time and can be remedied before they cause expensive failures. Remote access also makes troubleshooting easier and faster.
- Individual adaptation to the size of the company: Even if your company is smaller, the RMM solution can be flexibly tailored to your individual needs without any loss of performance - so the system always remains up-to-date without you having to maintain a large infrastructure for it.
With an RMM solution, you can flexibly optimize the processes in your IT: Time-consuming, recurring tasks can be outsourced and automated. At the same time, software and IT service providers ensure that your systems stay up-to-date and thus run more reliably and stably.
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About m2solutions
M2solutions EDV-Service GmbH is an IT service provider based in Neustadt in Schleswig-Holstein. The company is both a full-service system house for medium-sized companies and an IT service provider for global system houses. M2solutions offers everything from conceptual and organizational advice to individual IT infrastructure solutions (hardware and software) to IT security management and communication solutions, individual or complete solutions tailored to the customer.