With the baramundi ticketing system, Baramundi is adding a help desk and ticketing system for IT service management (ITSM) to its unified endpoint management portfolio.
As a fully integrated part of the baramundi Management Suite, the new cloud-based module enables best practice solutions to be applied automatically. Baramundi relies on the technology and experience of the ITSM specialist Omninet Software Solutions.
Module for Unified Endpoint Management solution
Baramundi presents the latest module of its Unified Endpoint Management solution to its customers: The baramundi ticketing system powered by Omninet offers ITIL-compliant, central recording, processing, answering and documentation of support questions. Based on certified branded software from ITSM specialist Omninet Software Solutions, the module uses modern cloud technology to achieve an ITSM that can be deployed particularly quickly with minimal configuration effort.
Apply best practice solutions automatically
By integrating the ticketing system with the baramundi Management Suite, best practice solutions can be created with which user inquiries can be resolved at the push of a button. So z. B. New installations, release requests or assignments of rights can be carried out as predefined jobs without any further effort. Users are able to save frequently occurring workflows as ticket templates and, if necessary, even offer them as self-service via the baramundi kiosk. In this way, end users can resolve general issues themselves and immediately, saving time.
More on this at baramundi.com
About baramundi
Baramundi software AG enables companies and organizations to efficiently, securely and cross-platform management of workplace environments. More than 3.500 customers of all industries and sizes benefit worldwide from the German manufacturer's many years of experience and excellent products. These are combined in the baramundi Management Suite according to a holistic, future-oriented unified endpoint management approach: Client management, mobile device management and endpoint security are carried out via a common interface, in a single database and according to uniform standards.
By automating routine work and providing a comprehensive overview of the status of all endpoints, the baramundi Management Suite optimizes IT management processes. It relieves the IT administrators and ensures that users have access to the necessary rights and applications on all platforms and form factors at any time and anywhere - on PCs, notebooks or mobile devices.