IDG study: IT service management
IDG study: With Corona, ITSM - IT service management is becoming a central topic for companies. Around half increases budgets for ITSM and ESM. The corona pandemic has not only had a lasting impact on people's everyday lives around the world, but is also causing massive cuts in the world of work: In the past year, numerous companies switched to home or mobile offices, with corresponding challenges for IT operations. How this situation has influenced the topic of ITSM, but also Enterprise Service Management (ESM), is the subject of the "Study IT Service Management 2021". The market research company IDG interviewed IT decision-makers and IT specialists in ...