The new app integration enables a seamless view between NETSCOUT's nGeniusONE and ServiceNow ITOM and reduces the time required for service tickets.
NETSCOUT SYSTEMS, INC. a leading provider of cybersecurity, service assurance and business analytics solutions, today announced a new integration combining NETSCOUT's nGeniusONE service assurance solution with ServiceNow IT Operations Management (ITOM) Visibility and ITOM Health.
nGeniusONE: Extended Alerts for ServiceNow
The NETSCOUT integration module enables nGeniusONE to generate advanced warning messages for ServiceNow ITOM with a contextual start function for service triage. ServiceNow ITOM users can query nGeniusONE from any other alarm with this context. nGeniusONE dashboards and reports help visualize these alarm conditions in and out of ServiceNow ITOM.
The integration features of NETSCOUT nGeniusONE and ServiceNow ITOM include
Early Warning System – NETSCOUT's solution provides complementary network and service visibility that extends the information available in ServiceNow ITOM. NETSCOUT provides 24×7 network visibility for any device vendor, data center, service, technology or cloud as well as continuous service dependency with its Adaptive Service Intelligence (ASI) Smart Data. This integration improves the quality of information sent by nGeniusONE to generate "Alerts", "Events" and "Incidents" in ServiceNow with real-time visibility on application layers from NETSCOUT.
Integrated Troubleshooting - nGeniusONE sends alerts to ServiceNow ITOM containing a contextual link so that users can easily investigate and quickly identify the cause of any service degradation or failure. In addition, ServiceNow users can seamlessly access nGeniusONE to investigate and resolve other alarms. NGeniusONE's service triage approach leads to rapid identification of service issues (often within minutes) along with the number of customers affected.
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About NETSCOUT NETSCOUT SYSTEMS, INC. helps secure digital business services against security, availability and service disruptions. Our market and technology leadership is based on the combination of our patented smart data technology with intelligent analytics. We provide the comprehensive, real-time insight that customers need to accelerate and secure their digital transformation. Our advanced Omnis® cybersecurity platform for threat detection and mitigation offers comprehensive network visibility, threat detection, contextual investigations and automated mitigation at the network edge.